Responding to criticism about unspecified gameplay features, BBC Worldwide told Facebook users that Supermassive Games is working hard to address any in-game issues.
"We are aware of the feedback on some of the gameplay features in Doctor Who: The Eternity Clock and that the enjoyment of the game is being hindered for some users," explained BBC Worldwide.
"We take all feedback very seriously and it will be taken into consideration for future Doctor Who games.
"The dev team is aware of the technical bugs and save game issues that have come to light and we are currently working with Supermassive Games on a patch to address those issues and hope to have that out for fans soon."
Doctor Who: The Eternity Clock is the first of three planned releases by BBC Worldwide, and will be a PlayStation timed exclusive in Europe before releasing on PC later in the year.
It features split-screen multiplayer, and will be supported by "self-contained" downloadable content, which will arrive in the coming months.
Featuring Matt Smith's Doctor and Alex Kingston's River Song, the game allows players to control the pair as they travel across time and space to save the Earth.
It contains classic enemies such as Cybermen, Daleks, Silurians and The Silence.
> Read our review of Doctor Who: The Eternity Clock
Watch the Doctor Who: The Eternity Clock launch trailer below: